Privacy Policy

1. General Provisions

Welcome to Vicibet. As an online gaming operator, we are designated as a “data controller” under applicable data protection regulations, such as the General Data Protection Regulation (GDPR). This designation places a legal obligation upon us to process the personal data of our players transparently, fairly, and securely. This processing is fundamental to enabling you to participate in our games, utilize our services, and ensure a safe, regulated gaming environment.

This Privacy Policy has been drafted to provide you with a clear and comprehensive understanding of what personal data we collect, the reasons we collect it, how we use it, and with whom we share it. It also details the rigorous security measures we implement to protect your information and explains the rights you have over your personal data and how you can exercise them.

By ticking the acceptance box during the registration process to create a Player Account, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. Your consent, along with our Terms and Conditions, forms the basis of our contractual agreement. If you do not agree with any of the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please refrain from using this website and its services.

We reserve the right to periodically amend this Policy to reflect changes in our practices or current legislation. While we will make reasonable efforts to notify you of significant changes, we strongly recommend that you review this page regularly. The date of the last update will always be indicated at the bottom of the document. Your continued use of the website following any amendments will constitute your acceptance of the updated policy.

Should you have any specific questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to contact our Data Protection Officer (DPO) via email at support@vicibet.com.

2. Data Collection and Types of Personal Data

To provide our services effectively and comply with our legal obligations, we collect different types of information at various stages of your interaction with us. This information can be grouped into three main categories: information you provide to us directly, information we collect automatically, and information we obtain from third parties.

What Information We Collect

The personal information which we may request, collect, and process includes, without limitation, the following types:

Personal Identification Data: This includes your full name (first and last names) and your date of birth. This information is crucial to verify that you are of legal gambling age and to distinguish your account from other users.
Contact Information: Your email address and phone number are essential for communications related to your account, such as verification, important service announcements, responses to your queries, and, with your consent, for marketing purposes.
Know Your Customer (KYC) Verification Documents: To comply with “Know Your Customer” (KYC) and anti-money laundering regulations, we may request copies of official identification documents, such as your passport, national ID card, or driver’s license. We may also require proof of address, such as a recent utility bill (electricity, water) or bank statement. This process is a legal obligation imposed by our licensing authorities.
Financial Information and Transaction Data: We collect the full history of your deposits and withdrawals. When you perform a transaction, we process data from your payment methods, such as obfuscated credit/debit card numbers (we never store the full number), e-wallet information, or bank transfer details. All payment processing is handled by gateways that are compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Technical Information: When you visit our website, our servers automatically record technical information, such as your Internet Protocol (IP) address, login data, browser type and version, operating system, and time zone setting. This information is vital for account security, fraud prevention, troubleshooting, and complying with geographical license restrictions.
Usage Data: We maintain records of your activity on our platform. This includes the pages you visit, the games you play, the duration of your sessions, wagers placed, and bonuses claimed. This data helps us improve the user experience, personalize content, and monitor for irregular or problem gambling patterns.

3. Purpose and Use of Your Information

The core principle guiding our data processing is necessity. We only use your information for legitimate, specific, and explicit purposes.

How We Use Your Data

We process the Personal Information we collect from you in order to deliver our services comprehensively and securely. In particular, your data is used for the following purposes:

Processing Wagers and Financial Transactions: This is the primary purpose. Your data is necessary to manage your balance, process your wagers in games, and facilitate your deposits and withdrawals securely.
Providing Gaming Services: We use your information to operate, maintain, and improve our website, enabling you to access our portfolio of games and other ancillary services you may request.
Identity (KYC) Verification: Your documents and personal information are used to verify your identity, age, and country of residence. This is not only a requirement of our license but also prevents fraud and underage access.
Legal and Regulatory Compliance: We are obligated to comply with various laws, including those for Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT). This involves monitoring transactions and reporting suspicious activities to the relevant authorities.
Customer Support: Our support team needs access to relevant account information to investigate and resolve your queries, whether they are technical or transaction-related, in an efficient manner.
Service Analysis and Improvement: We analyze usage data in an aggregated and anonymized form to understand customer trends. This allows us to improve the website design, optimize our game offerings, and develop new features.
Marketing Communications: With your explicit consent, we may use your contact information to inform you about products, services, and bonuses and promotions that we believe may be of interest to you.
Responsible Gaming: We monitor gaming activity to identify patterns that may indicate problem gambling behavior and to apply the tools and policies of Responsible Gaming.

4. Marketing Communications

We understand the importance of giving you control over the communications you receive. Unless you have actively elected not to receive promotional materials, we may use your Personal Information, such as your email address and phone number, to send you marketing communications. These may include newsletters, bonus offers, free spins, and news about new games or services.

If at any time you decide you no longer wish to receive such marketing and advertising material, you can revoke your consent easily and at any time. The easiest way is to access your player account settings and uncheck the marketing communications option. Alternatively, every promotional email we send contains an “unsubscribe” link in the footer. You may also contact our support team directly to request removal from our marketing lists.

Additionally, please note that by accepting any contest prize or significant winnings from us, you consent, except where prohibited by law, to the use of your name and/or nickname for advertising and promotional purposes without additional compensation.

5. Data Security and Protection

The protection of your personal information is one of our highest priorities. We acknowledge our obligation to implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures

We are committed to providing secure services to players and will take all reasonable precautions to ensure that all the data you have submitted to us remains safe. Our measures include:

SSL (Secure Socket Layer) Encryption: All communication between your browser and our servers is protected using 256-bit SSL encryption technology. This ensures that any data you submit, whether personal or financial, is transmitted securely and privately.
Account Protection: Access to your player account is protected by a unique User ID and password that you choose. We strongly advise you to create a complex password and not to share it with anyone. As an additional layer of security, we offer two-factor authentication (2FA), which we highly recommend you enable.
Internal Protocols and Confidentiality: We have implemented strict internal access control protocols. Access to personal data is restricted to authorized personnel whose job function requires such information (e.g., fraud analysts or support agents). All our employees who have access to personal data have signed confidentiality agreements and receive ongoing data protection training.
Infrastructure Security: Our servers are hosted in high-security data centers with state-of-the-art physical and network protection, including advanced firewalls and intrusion detection systems.
Data Breach Management: In the unlikely event of a security breach that compromises your personal data, we have a response plan in place. We will notify the relevant regulatory authorities and affected users as required by applicable law.

6. Disclosure of Data to Third Parties

We operate under a strict policy of not selling or renting your personal information to third parties. However, in order to provide a full and functional service, it is necessary to share certain information with trusted entities who act on our behalf or with whom we have a legal obligation.

With Whom We May Share Your Data

The disclosure of personal data to third parties is done only in the following cases and under strict security controls:

Payment Processors: To facilitate deposits and withdrawals, we share transaction data with our payment gateway providers and banking partners. These partners are required to be PCI DSS compliant.
Game Software Providers: When you play a game, it is necessary to share your player ID and wager details with the game provider so the game can function correctly and the outcome can be recorded.
Regulatory and Legal Authorities: We are required to share information with our licensing authorities, as well as with law enforcement agencies, courts, or other government bodies if required by law or to investigate fraud or criminal activity.
Companies Within Our Group: We may share information with other companies in our corporate group for internal operational purposes, such as risk management or shared support.
Verification and Fraud Prevention Tools: We use third-party services to verify your identity (KYC) and to monitor transactions for fraudulent activity.
Marketing Service Providers: We may use third-party platforms to manage our email or SMS communications. These providers are only given access to the necessary contact information to perform their task and are prohibited from using it for other purposes.

We ensure that any third party with whom we share your data is bound by contractual obligations of confidentiality and data protection that are at least as stringent as our own.

7. Data Transfer and Retention

International Transfers

Due to the global nature of the internet, it may be necessary for us or our service providers to transfer your personal data to countries outside of your local jurisdiction, including outside the European Economic Area (EEA). In such cases, we ensure the transfer is lawful and secure. We implement appropriate safeguards, such as using the Standard Contractual Clauses approved by the European Commission, or ensure the receiving country has been deemed to provide an adequate level of data protection.

Data Retention

We will retain your personal data for as long as your player account is active. Upon the closure of your account, whether by your request or our decision, your data will not be immediately deleted. We are bound by strict anti-money laundering (AML) regulations, which oblige us to retain players’ personal data, including registration documents and transaction history, for a minimum period of five years from the last transaction or account closure. During this retention period, access to your data will be restricted and will only be used to comply with these legal obligations. After the mandatory retention period ends, we will proceed with the secure deletion or complete anonymization of your data.

8. Your Rights and Control Over Your Data

We are committed to ensuring you have full awareness and control over your personal data. Data protection legislation grants you a number of rights that you can exercise in relation to your information.

Know Your Rights

You have the following rights with respect to your personal data:

Right to Access: You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request (SAR). After verifying your identity, we will provide you with a file containing your data.
Right to Rectification: If you believe that the information we hold about you is inaccurate or incomplete, you have the right to request its correction.
Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data. However, this right is not absolute and is subject to our legal retention obligations as explained in Section 7.
Right to Withdraw Consent: Where the processing of your data is based on your consent (e.g., for direct marketing), you have the right to withdraw it at any time.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances, for example, while its accuracy is being verified.
Right to Object: You have the right to object to the processing of your personal data that is based on our legitimate interests.
Right to Lodge a Complaint: If you believe we have not handled your data correctly, you have the right to lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, please contact our DPO.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to function correctly, enhance your user experience, and for analytical and marketing purposes. Cookies are small text files that are stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies: These are strictly necessary for the basic functionality of the website, such as keeping your session logged in or processing transactions. You cannot opt out of these.
Functional Cookies: These allow us to remember your choices and preferences (like your username, language, or region) to provide a smoother, more personalized experience.
Performance and Analytics Cookies: These collect information about how visitors use our website, which pages they visit most often, and if they receive error messages. This information, usually aggregated, helps us improve site performance.
Advertising Cookies: These are used to display ads that are relevant to you and your interests. They also help us measure the effectiveness of our marketing campaigns, for example, by tracking visits from affiliate sites.

You can manage your cookie preferences through your browser settings. However, please note that blocking or deleting cookies may negatively impact your ability to use our website. For more detailed information, please see our full Cookie Policy.

10. Frequently Asked Questions (FAQ)

How can I request my personal data?

You can request a copy of your personal data (a Subject Access Request) by contacting our support team at support@vicibet.com. For security reasons, we will need to verify your identity thoroughly before we can process your request. This is to ensure that only you have access to your information.

Is my data secure with Vicibet?

Absolutely. The security of your data is a fundamental priority for us. We use a combination of advanced technical measures, like SSL encryption, and strict organizational procedures, such as access policies and confidentiality agreements, to ensure all data you entrust to us remains safe and protected at all times.

Why can’t you delete my data immediately after I close my account?

We understand the desire for data deletion, but we are legally bound by international anti-money laundering and counter-terrorism financing regulations to retain player identification and transaction data for a minimum of five years after an account is closed. This legal obligation takes precedence over the right to erasure during this specific period.

What happens if I don’t want to provide my KYC documents?

The “Know Your Customer” (KYC) verification process is not optional but a legal requirement imposed by our licensing authorities to prevent fraud and underage gambling. If you do not provide the necessary documents to complete verification, your account will have functional restrictions, such as the inability to make withdrawals, and could eventually be closed.

If you have any questions that have not been answered here, please do not hesitate to contact our support team, who are available to assist you.