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Condiciones Generales

Last Update: July 1, 2025

Version: 1.0

Welcome to Vicibet. Before using our Website, please read these General Terms and Conditions (hereinafter “Terms”) carefully. By registering a Player Account, using, or accessing any section of the Website, you agree to be legally bound by and to act in accordance with these Terms. Your continued use of the Website constitutes your full acceptance of these Terms.

These Terms and Conditions are a binding agreement between you (hereinafter “You”, “Player”, “User”) and the operating company, Vicibet.

The complete agreement includes the following integral parts, which you also accept by using our services:

  • The General Terms and Conditions displayed on this page;
  • Our Privacy Policy, which details how we protect and use your personal information;
  • Our Cookie Policy;
  • The specific rules and terms for any advertising campaigns, bonuses, and special promotions offered on our Website;
  • The rules for particular games offered on our Website, which can be accessed within each game’s interface;
  • The schedule of Fees, Exchange Rates, and Financial Limits as stated on the Website;
  • Any other terms you may accept to use specific sections or services on our Website.

If you do not agree to accept and be bound by these Terms and Conditions in their entirety, you must not create an account or use any of the services offered through our Website.

1. General Provisions & Acceptance of Terms

1.1. Parties to the Agreement

This agreement is established between the Company, which owns and operates the brand Vicibet, and you, the end-user. The Company is licensed and regulated under the laws of with license number.

1.2. Scope of the Terms

These Terms govern all aspects of your interaction with the Vicibet website and its services. This includes account registration, the processing of deposits and withdrawals, participation in games, and the use of any promotional offers. By participating in any activity on the Website, you confirm that you understand and agree to abide by these rules.

1.3. Changes to the Terms

The Company reserves the sole right to modify, amend, or update these Terms and Conditions at any time. We will make reasonable efforts to notify our players of any significant changes, either via email or through a prominent notice on our Website. However, it is your sole responsibility to review this page regularly to ensure you are aware of the current and binding terms. Amendments become effective immediately upon being posted on the Website. Your continued use of the services following any changes will be deemed as your irrevocable acceptance of the revised Terms.

1.4. Governing Language

These Terms and Conditions may be published in several languages for informational purposes and ease of access. However, the English version is the only legal basis of the relationship between you and the Company. In case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall always prevail.

2. Player Account

2.1. Registration Requirements

To register an account and play at Vicibet, you must meet the following criteria:

  • You must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher.
  • You must have the legal capacity to enter into a binding contract.
  • You must provide accurate, complete, and up-to-date information during the registration process.
  • You must not be a resident of a Prohibited Jurisdiction.

The Company reserves the right to request proof of age and identity at any time. Failure to provide satisfactory proof may result in the suspension or termination of your account.

2.3. Account Verification (KYC)

To comply with legal and regulatory obligations, including Anti-Money Laundering (AML) directives, Vicibet is required to verify the identity of its players. This “Know Your Customer” (KYC) process must be completed before any withdrawals can be processed.

We reserve the right to request the following documentation:

  • Proof of Identity: A clear copy of a valid government-issued photo ID (Passport, Driver’s License, or National ID Card).
  • Proof of Address: A recent utility bill, bank statement, or government document (no older than 3 months) clearly showing your full name and address.
  • Proof of Payment: A copy of the front and back of the credit/debit card used for deposits (with middle digits covered), or a screenshot of your e-wallet or bank account showing the transaction to Vicibet.

All submitted documents must be clear, legible, and valid. Failure to provide the requested documents in a timely manner may result in delays in processing your transactions or the suspension of your account. For more details on how we handle your data, please see our “Privacy Policy”.

2.4. One Account Rule

Each player is strictly limited to one (1) personal account per person, household, IP address, and computer device. The creation of multiple accounts by a single player (duplicate accounts) is strictly forbidden.

Should we discover that a player is operating more than one account, Vicibet reserves the absolute right to:

  • Close all duplicate accounts, leaving only the primary account active, if deemed appropriate.
  • Void all bets, bonuses, and winnings accrued on the duplicate account(s).
  • Reclaim any withdrawn funds that were gained from the duplicate account(s).

This policy is in place to ensure fair play and prevent bonus abuse.

2.5. Use of Account

Your Vicibet account is for your personal use only. You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share this information with any third party. Any and all activity on your account will be considered valid if the username and password have been entered correctly. The Company is not liable for any losses incurred due to unauthorized access to your account.

You cannot transfer, sell, or pledge your account to another person. This prohibition includes the transfer of any assets of value, including but not limited to ownership of accounts, winnings, deposits, or any claims in connection with these assets.

2.6. Dormant Accounts

An account is considered “dormant” if it has not recorded any login or logout activity for a continuous period of 180 days.

If your account becomes dormant, the following procedure will apply:

  1. We will attempt to notify you via your registered email address at least 30 days before your account is classified as dormant.
  2. Once an account is classified as dormant, the Company reserves the right to charge a monthly administrative fee of Vicibet or its currency equivalent. This fee will be deducted from your account balance at the beginning of each month that the account remains dormant.
  3. The administrative fee will only be charged if your account has a positive real money balance. It will cease if the balance reaches zero or if you reactivate your account by logging in.
  4. If an account remains dormant for a period exceeding 12 months and we are unable to contact you, the Company reserves the right to close the account and retain the remaining balance.

3. Financial Operations

3.1. Deposits

All deposits must be made from a payment source that is registered in your own name. We do not accept third-party payments. If we detect that a deposit was made from a third-party source, we reserve the right to void all winnings and return the original deposit to the source account, subject to any applicable fees.

The minimum deposit amount is. Any currency conversion fees associated with your deposit are your responsibility. Vicibet is not a financial institution and does not provide currency exchange services.

3.2. Withdrawals

Withdrawal requests will be processed back to the same payment method used for the initial deposit, wherever possible. The processing time for withdrawal requests is typically up to 48 hours, after which the time taken for the funds to reach you depends on the payment provider.

Before your first withdrawal, you must complete the KYC verification process. We reserve the right to conduct additional security checks at any time, which may cause delays. These checks are to verify your identity, age, address, and compliance with our Terms, and to investigate any potential fraudulent activity.

3.3. Financial Limits (Deposits & Withdrawals)

The following limits apply to your transactions. All limits are subject to change at the Company’s discretion. A complete list of available payment systems can be found on the “Payments page”.

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VIP players may be eligible for higher withdrawal limits. Please contact your account manager for details. For winnings exceeding, the Company reserves the right to divide the payout into monthly installments. Progressive jackpot wins are exempt from this rule and will be paid in full.

3.4. Wagering Requirements

To comply with anti-money laundering regulations, all real money deposits must be wagered at least three (3) times before a withdrawal can be requested. For example, if you deposit €100, you must place bets totaling at least €300 before you can withdraw funds related to that deposit. If multiple deposits are made without any gaming activity, you must wager the total sum of these deposits. Failure to meet this requirement may result in the Company charging fees for transaction processing.

3.5. Fees and Taxes

You are fully and solely responsible for reporting and paying any and all taxes applicable to your winnings according to the laws of your jurisdiction. Vicibet does not provide tax or legal advice.

4. Bonuses and Promotions

4.1. General Bonus Terms

Vicibet regularly offers bonuses and promotions to its players. All such offers are subject to their own specific terms and conditions, in addition to these General Terms. These may include wagering requirements, game restrictions, maximum bet sizes, and expiry dates. By accepting a bonus, you agree to its specific terms.

4.2. Link to Specific Bonus Policy

We strongly recommend that you read the rules for each bonus carefully before participating. Full details of current offers are available on our “Bonus Policy page”. In case of a conflict between the General Terms and the specific Bonus Policy terms, the Bonus Policy terms shall prevail for that specific promotion.

5. Gaming Rules & Conduct

5.1. Game Availability

Some games may be unavailable in certain jurisdictions due to the policies of game providers. These policies can change from time to time, and the Company is not responsible for the unavailability of any specific game in your region.

5.2. Anti-Fraud Policy

Vicibet maintains a zero-tolerance policy towards fraudulent activity and advantage play. Any player found to be engaging in such practices will have their account immediately terminated and all funds confiscated. Prohibited activities include, but are not limited to:

  • Collusion: Cooperating with other players to gain an unfair advantage.
  • Strategy Development: Using software or developing strategies specifically aimed at unfairly exploiting the casino system or game vulnerabilities.
  • Fraudulent Payments: Using stolen credit cards, making fraudulent chargebacks, or engaging in any other form of payment fraud.
  • Software Manipulation: Using artificial intelligence, bots, or any other software to automate play or manipulate game outcomes.
  • Exploiting Loopholes: Taking advantage of any error, bug, or loophole in the Website’s software.

We employ sophisticated monitoring tools to detect such activities. The Company reserves the right to inform the relevant authorities of any suspected illegal actions.

5.3. System Errors and Malfunctions

In the unlikely event of a system error, software bug, or game malfunction, the Company will make every effort to rectify the problem. If a game is interrupted or a bet is affected by a system failure, we will take all reasonable steps to place you in the position you were in immediately before the incident occurred.

If the Casino mistakenly credits your account with winnings that do not belong to you due to a technical or human error, the amount will remain the property of Vicibet and will be deducted from your account. If you have withdrawn such funds prior to us becoming aware of the error, the mistakenly paid amount will constitute a debt you owe to us. You are obliged to notify us immediately upon becoming aware of any incorrect crediting.

6. Responsible Gaming

6.1. Our Commitment

Vicibet is committed to endorsing responsible gambling and promoting awareness of problem gambling. We believe that gambling should be an enjoyable and entertaining experience. We provide a range of tools to help you stay in control of your play.

6.2. Self-Exclusion and Limits

We offer several tools to help you manage your gambling habits:

  • Deposit Limits: Control how much money you can deposit daily, weekly, or monthly.
  • Loss Limits: Limit the amount of money you can lose over a set period.
  • Wager Limits: Control the total amount you can bet over a set period.
  • Session Limits: Limit the amount of time you can spend playing in a single session.
  • Cooling-Off Period: Take a short break from gambling for 24 hours, 7 days, or 30 days.
  • Self-Exclusion: Exclude yourself from gambling for a longer period (6 months, 1 year, or permanently). During this period, you will not be able to access your account or receive any promotional materials.

We encourage you to read our detailed “Responsible Gaming policy” to learn about the tools available and how to use them.

6.3. Links to Helping Organizations

If you feel you may have a gambling problem, we strongly advise you to seek professional help. The following independent organizations provide free and confidential support:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

7. Liability and Dispute Resolution

7.1. Limitation of Liability

You use the Website and participate in the Games at your own risk. The Website and the Games are provided on an “as is” basis without any warranty, whether express or implied. The Company, its directors, employees, and partners shall not be liable for any loss, cost, expense, or damage arising from your use of the Website or participation in the Games. This includes, but is not limited to, direct, indirect, or consequential damages, loss of data, loss of income or profit, and any issues arising from hardware or software defects or unstable internet connections on your end.

7.2. Complaints Procedure

We aim to provide an excellent customer experience, but we understand that issues can sometimes arise. If you have a complaint, please follow this procedure:

  1. In the first instance, contact our support team with the details of your issue. Our team is trained to resolve most queries promptly.
  2. If you are not satisfied with the resolution provided by the support team, you can ask for your complaint to be escalated to a manager.
  3. The Company will endeavor to provide a final response to your complaint within 8 weeks of receipt.

You agree that in the event of a dispute, the server logs and records shall act as the final authority in determining the outcome of any claim.

8. Intellectual Property

8.1. Copyrights

The content on the Vicibet website, including text, graphics, logos, and software, is the property of the Company or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the website without our express written consent. All materials may be downloaded to a single personal computer for personal, non-commercial use only.

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