Responsible Gaming

Gambling should always be a fun and safe leisure activity. At Vicibet, we are deeply committed to the well-being of our players and the promotion of a responsible gaming environment. In this section, we detail our policy, the protection tools at your disposal, and professional help resources. We invite you to read this information carefully to ensure that your experience on our platform is always positive and remains under your control.

Our Commitment to a Safe Gaming Environment

At Vicibet, we see online gaming as a form of entertainment and fun. Our mission is to provide a first-class platform, but our top priority is to ensure the well-being of our players. We are committed to actively promoting responsible gaming and creating a safe, transparent, and fair gaming environment for our entire community. We understand that for a small portion of players, gambling can cease to be a hobby and become a problem. Therefore, we have implemented a series of policies and control tools designed to protect users and prevent underage access to gaming.

Control Tools for a Safe Experience

We believe the best way to enjoy gaming is by maintaining full control over it. To facilitate this, Vicibet offers you a set of control tools that allow you to manage your activity proactively. We recommend that you familiarize yourself with these options and use them to ensure your experience is always positive.

Personal Limits: Control Your Gameplay

Setting personal limits is the first and most effective step to playing responsibly. You can configure these restrictions directly from your account or by contacting our support team.

Deposit Limits

You can set a maximum limit on the amount of money you can deposit into your account over a daily, weekly, or monthly period. Once this limit is reached, you will not be able to make further deposits until the set period has concluded.

Loss Limits

This tool allows you to define a maximum amount of losses you are willing to incur in a day, a week, or a month. If you reach this limit, the system will prevent you from continuing to play with real money until the next period begins.

Session Limits

Control the time you spend playing. You can set a maximum duration for your gaming sessions. Once the time is up, you will be automatically logged out of your session, helping you maintain a healthy balance with your other activities.

Temporary Break and Self-Exclusion: Taking a Necessary Break

If you feel you need to step away from gambling for a while, we offer clear and strict options to do so.

Cool-Off Period

This option allows you to take a short break from gambling, suspending your account for a brief period, such as 24 hours, 7 days, or one month. During this time, you will not be able to deposit or play, but you can log in to withdraw any remaining balance.

Voluntary Self-Exclusion

For a longer break, you can opt for self-exclusion. This is a formal mechanism that blocks your access to your account for a minimum period of 6 months and up to 5 years. This decision is irreversible for the selected period to ensure your protection. During self-exclusion, you will be removed from our marketing lists and will not be able to create new accounts.

Activity and Transaction History

Transparency is key to self-control. In your account profile, you have full access to your gaming history. We encourage you to review your transaction history regularly to keep a clear record of your deposits, withdrawals, and gaming activity.

Identifying and Getting Help for Problem Gambling

Recognizing the signs of problem gambling is essential. If you have concerns about your gambling habits or those of someone close to you, the first step is to seek information and be honest with yourself.

Self-Assessment Questionnaire

Answer the following questions honestly. If you answer “yes” to several of them, it could be a sign that you need to reconsider your gambling habits and seek help.

Have you ever gambled more money than you could afford to lose?
Have you needed to gamble with increasing amounts of money to feel the same level of excitement?
Have you tried unsuccessfully to control, cut back, or stop gambling?
Is gambling a way for you to escape from worries or problems?
Have you lied to family or friends about the amount of time or money you spend gambling?
Have you jeopardized an important relationship, your job, or an educational opportunity because of gambling?

Where to Find Professional Help

If you think you might have a problem with gambling, you are not alone, and help is available. We recommend contacting professional and confidential organizations that offer free support and advice.

Gamblers Anonymous: An international fellowship of people who share their experience to solve their common problems with gambling.
BeGambleAware: Offers information, advice, and directs people to support to help keep them safe from gambling-related harm.

Protection of Minors

At Vicibet, we enforce a zero-tolerance policy for underage gambling. Participation in gambling is strictly prohibited for individuals under the age of 18. We conduct a rigorous identity verification process to ensure compliance with this rule. We recommend that parents and guardians use filtering software such as FamiSafe, Net Nanny, or CYBERsitter to prevent minors from accessing online gambling sites.

Contact and Support

Our support team is available 24/7 to assist you with any aspect of responsible gaming. If you wish to activate a control tool, request self-exclusion, or simply have a question, do not hesitate to reach out. Contact our team through our live chat or via email.